HELP CENTER

We can! We would absolutely love to bring your vision to life. Email us at hello@solsticewoods.com or use the contact form below to connect with us!

Of course! We would love to create a one-of-a-kind design. Email us at hello@solsticewoods.com or use the contact form below to connect with us!

Absolutely! Some items offer personalization in the product listing. If not, we can add custom personalization to most items. Before placing your order, email us at hello@solsticewoods.com or use the contact form below to describe your request.

We do small to medium scale renovation projects. While some include a carpentry element, others focus on updating the aesthetics and functionality of a space or even simply repairing existing features. We pride ourselves on our ability to listen closely to what our customers want and provide a beautiful result.

We complete renovation projects within an approximately 50 mile radius from our location in High Ridge, Missouri. Contact us to see if your project is in our area!

To schedule, use the contact form below or email us at hello@solsticewoods.com.

Yes, we are insured for renovations.

Renovation pricing is determined depending on the scope and materials needed for a project. Contact us for a free estimate!

To check the status of your order, go to My Orders in your account.

If you need to change your shipping address, please contact us immediately at orders@solsticewoods.com. We will do our best to update your address if the order has not yet shipped.

Some custom made items can be rushed for an additional fee. Email us at orders@solsticewoods.com to see if your item is eligible.

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We aim to deliver your order in the quickest and most economical way possible. The exact shipping and handling amount for your entire order will be calculated and displayed during checkout. Learn more about our Shipping Policy.

Standard shipping is available for eligible items. For Furniture and Oversized items, shipping charges are based on your delivery location and method. Please see our Shipping Policy for more information.

Furniture and oversized items are not eligible for standard shipping rates, expedited shipping, or free shipping promotions. Some furniture and oversized items cannot be shipped outside the 48 contiguous states and cannot be shipped to P.O. Boxes.

Items shipped to Alaska, Hawaii and U.S. territories are delivered by USPS with an additional charge of $20. Some heavy or oversized items cannot be shipped outside the contiguous 48 states. The standard shipping charge applies to orders shipped to APO/FPO addresses and will arrive within 4 to 6 weeks.

Many of our products can be shipped to a P.O. Box, although this excludes most furniture and oversized items. If the package is too large for your box, it will be held at the counter. USPS requires larger packages to be picked up within 10 days of delivery; please be sure to pick up your package to prevent it being returned to us.

Yes, we accept returns on eligible items. We stand behind the quality of our products and want every order to be a positive experience. We will do our best to make things right if you are not satisfied! Please note made to order, custom, or personalized items, select holiday items, and items damaged through normal wear and tear are not eligible for returns. Customers are responsible for all return shipping charges for returns; however, free return shipping is available for most exchanges. See our Returns & Exchanges policy for complete information.

Yes, we accept exchanges on eligible items. We stand behind the quality of our products and want every order to be a positive experience. We will do our best to make things right if you are not satisfied! Please note made to order, custom, or personalized items, select holiday items, and items damaged through normal wear and tear are not eligible for returns. Customers are responsible for all return shipping charges for returns; however, free return shipping is available for most exchanges. See our Returns & Exchanges policy for complete information.

Please see our full Returns & Exchanges policy before starting your return to ensure your item is eligible. To start processing a return or exchange, fill out a Returns & Exchanges Form.

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